1. General Policy
FT Var Ouest applies the following refund conditions to all seasonal rentals. These conditions apply regardless of the cancellation reason.
2. Refund Schedule
| Time Before Arrival | Refund Amount | Deducted Fees |
|---|---|---|
| More than 30 days | 100% of amount paid | Service fee (€80) |
| 15 to 30 days | 50% of amount paid | Service fee (€80) + 50% of stay |
| Less than 15 days | 0% of amount paid | Entire stay amount |
3. Exceptions
3.1 Government Restrictions
In case of government restrictions preventing the stay:
- 100% refund as credit voucher valid 18 months
- Option to reschedule without fees
3.2 Major Technical Issues
If the property becomes uninhabitable:
- Offer of equivalent relocation
- Full refund if no alternative available
4. Refund Process
- Processing time: 14 business days after request
- Refund method: Same as original payment
- Receiving time: 5 banking days after processing
5. Special Cases
5.1 Early Return
No refund will be granted for early departure.
5.2 Stay Interruption
In case of force majeure interruption with proper documentation:
- Prorated refund for unused nights
- Fixed fees deduction (cleaning, service)
6. Request Procedure
- Send email to contact@ft-var-ouest.fr
- Include booking reference
- Attach supporting documents if applicable
- Wait for acknowledgment receipt
7. Credit Voucher
Alternative option:
- Valid for 18 months on all our rentals
- Amount equal to 110% of lost amount
- Can be used in multiple transactions
- Non-refundable
8. Disputes
In case of disagreement:
- Internal mediation within 15 days
- Possible recourse to Tourism Mediation
9. Contact
FT Var Ouest Refund Department
Email: contact@ft-var-ouest.fr
Processing hours: Monday-Friday 9am-12pm
Last updated: July 10, 2024
